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3-Day Refund Policy

At HIX.AI, we prioritize customer satisfaction above all else. That's why we offer a customer-friendly 3-day refund policy on all our Contracts.

To ensure a smooth and hassle-free refund process, we kindly ask you to take note of the following eligibility criteria:

  • The refund request must be made within three (3) days of the initial purchase.
  • Your credit usage must not exceed 300 credits. If your usage is within this limit during the 3-day period, you are eligible for a full refund (minus any applicable taxes and processing fees).
  • Additional credit packages are non-refundable.

Please be aware of the following additional details:

  • Refunds are not automatically processed. If you wish to opt out of our services and request a refund, please reach out to us within three days of account termination.
  • By default, account cancellations are scheduled to take effect at the end of your billing cycle.
  • We regret that we cannot offer refunds for any usage that falls outside of our 3-day refund policy. It is essential to communicate your refund request within this timeframe.
  • Please note that refunds are not available if you have utilized your account within the same calendar month as your refund request unless it falls within the 3-day money-back guarantee period. To avoid any future subscription charges, we strongly recommend canceling your account promptly.
  • Please note that refunds only apply to your current subscription. We do not provide refunds for previous months' charges or any additional costs incurred on your account.

How to Request a Refund from HIX.AI?

To initiate a refund for your subscription with HIX.AI, you must follow the steps below:

Step 1: Cancel Your Subscription:

  • Login to your account
  • Go to Dashboard and click on your user icon in the upper right corner
  • Select Billing from the dropdown menu
  • Find the "Need to cancel your subscription?" section
  • Click "Cancel Subscription" and submit your refund request

Step 2: Contact Our Support:

  • Send an email to [email protected]
  • Explain that you would like to cancel your subscription and request a refund
  • Wait for the refund

Our support team aims to respond to all refund requests within 2 business days at most. We'll do our best to address your situation promptly and fairly. Your patience during the process is greatly appreciated.